Privacy Policy
Last Updated: April 2026
At Keryx, we take your privacy seriously. This Privacy Policy describes how we collect, use, and handle your information when you use our website, products, and services (collectively, the "Services"). By using the Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information you provide directly to us when you create an account, interact with our Slack integration, or communicate with our support team. This may include:
- Account information (name, email address, password)
- Slack workspace and configuration data necessary for agent operation
- Usage data and interaction logs with our AI agents
Important Note on Infrastructure Data: Keryx agents run with read-only access (unless explicitly granted otherwise) and do not scrape or store your proprietary source code or sensitive customer data from your databases. We only process operational metadata, metrics, and logs necessary to troubleshoot incidents.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process your requests and transactions
- Send you technical notices, updates, security alerts, and support messages
- Monitor and analyze trends, usage, and activities in connection with our Services
3. Data Security and AI Processing
We implement strict security measures designed to protect your information. Our AI processing utilizes secure, sandboxed models. Any context provided to our Large Language Models (LLMs) is ephemeral for the purpose of incident resolution and is not used to train global models.
4. Third-Party Services
Our Services integrate with third-party platforms like Slack, Datadog, PagerDuty, and GitHub. When utilizing these integrations, data exchanged is also subject to the respective privacy policies of those third-party providers. We do not sell your personal or operational data to any third parties.
5. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
privacy@keryx.tech